Q1: How to buy your products?
A1 : You can place order to our company directly on alibaba, or contact our salesperson for help, they will confirm
order details like product configuration, shipping matters etc with you, and give you guidance for all process
from purchase to arrival of your goods.
Q2: What's the payment mode?
A2 : We accept payment by T/T Bank Transfer, Alibaba Trade Assurance Service, Western Union, Money Gram,
Paypal, Sigue, L/C, Cash etc.
Q3: What's the shipping method?
A3 : We have long-term cooperated forwarder for worldwide shipping, we can deliver your products by express, air
freight or sea freight , different shipping way the cost and time is different, we will give sincere advice according
to your situation and you can decide, for many countries we even have door-to-door shipping service which
include customs clearance and taxes.
Q4: What's your after-sale service?
A4 : We provide at least one year warranty for all our products (consumables exception).
If there is any fault for our products, we have well-trained and passionate after-sale engineers to help you, within
warranty period we will repair and change the fault parts for free; after warranty we still provide lifetime technical support, if spare parts needed just charged at cost price.
Q5: How do we secure transactions?
A5 : We OPULEN TECHNOLOGY is a professional medical company owned a lot of government certificates, and also
Alibaba verified us as Premium Supplier there. Our company is aiming to serve more and more customers in
the world, providing you good quality medical products, and more safe payment ways like through Alibaba Trade
Assurance. All transactions between you and us is 100% guaranteed, you will enjoy our whole-hearted service
all the time.