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FAQ

Problems you are concerned 

Q1: Are you a factory?
A1: Yes, we are a professional manufacturer with more than 10 years. And we also have plenty professional partners. Welcome to visit our factory.

Q2: Can you do customized designs and package?
A2: Yes, OEM and ODM are available for us. We can customize logo, design, brand, color etc, you can send me any design artworks.

Q3: Can I make the sample first?
A3: Yes, we accept the sample order. But you need to pay some cost, it will be refundable after order taken.

Q4: What about your delivery time?
A4: Stock item can be shipped within 2-5 working days. OEM style according to your quantity, normally within 30-60 days, but it depends on your quantity and order time.

Q5: What is your payment terms?
A5: We accept Paypal, Western Union, and T/T and all available payment methods on alibaba. We accept T/T 30% deposit, and the 70% balance should be fully paid before shipment.

Q6: This is our first time to do business, how can I trust you?
A6:Our company has more than 10 years exporting experiences, we have a lot of clients in many countries who cooperate for many times. If you can’t trust, we can make order through Alibaba one-touch service, Alibaba will keep your payment safe and fair for both of us.