Q1: What's different about the BTC, CA,PRO series in our product listing? 1> BTC,CA series is wince system,No GPS , No Wifi , Nostorage.
2> CA series have CarPlay and Androidauto function.
3> PRO series is Android system,have RAM & ROM , have GPS and Wififunction.
Q2.Why the car radio can't turn on ?
1>Please check the Voltage of car radio :DC 12V
2>When you test this car radio,youcan combine the red and yellow wires and connect them to the positive side of the power supply.Black line to negative powersupply.
3>Replace the same type of insurance to test the car radio. Note:Mustt use our power cables to connect the radio,it is can
not insert the original car plug directly into our machine.
Q3.Why the car radio will show "No Signal" when we reversing?
1>Pleasecheck if the camera's wire is properly connected to the car radio.
2>Note:The video port of rear camera must insert the "CAMIN"port of car radio.
Q4.Why does the camera display "!" and "Can't watch video while driving" when I use USB to watch videos?
1>Please turn off the "Video Warning" function in the settings,then will be OK.
Q5.Why haven't sound in car radio when playing themusic?
1>When you are not using our original audio cable, please check if your audio cable is suitable for our radio.
2>Pleasecheck if there is any collision between the lines.
3.>If the line is connected, there will be no sound when the speaker cable
touches the speaker cable.There is no sound too when the power cord touches the speaker cable.
4>If no use,please use a singlespeaker to connect a group of audio cables to test the car radio. The four speaker cables are connected separately to see if thereis any sound.
Q6.Why can't search FM?
1> No radio antenna inserted.
2> Please check if the radio antenna is plugged in. Pleaseinsert more antennas several times to make it well contacted.
3>The signal of your location is not good. Please go to a betterplace to test again.
4>The radio antenna on the car is broken/no effect; please replace the radio antenna and test again;
Warm tips before you order
About Returns:
1. A full refund will be given if items are returned in their original condition.
2.Merchandise which is damaged or missing components is not refundable.
3. Buyers are responsible for return shipping with properpackaging.
4. Once receiving items, we will refund you immediately.
About Feedback:
1. We rely on our reputation and customersatisfaction to succeed. your feedback is extremely important to us. 5 Stars feed back to us if you are satisfied with our goodsand service please.
2. We care about our value customers, and will always do our best to help you.
3. Please give us theopportunity to resolve problem before leaving any negative feedback or opening any dispute . We understand the concerns andfrustration you may have, and will do our best to solve the issues