1. Q: Is the battery could be removable?
A: Yes. The battery is removable which can be charged on or off the bike.
2. Q: Can I purchase an extra battery?
A: Yes. You can buy an extra battery from our official website or our authorized distributors.
3. Q: What kind of assembly is required?
A: Your e-bike will arrive partially assembled and packaged in a standard bike box. The parts that need to be mounted include the front wheel, display, pedals, saddle, handlebar, reflectors, bike lights and mudguards. You can check the user manual or our video instruction on YouTube for a step-by-step guide.
Assembly video: https://www.youtube.com/watch?v=8wA4P2nd3ZA
4. Q: What is the max load of the luggage rack?
A: The maximum load of the luggage rack is 25kg.
5. Q: Is the bike stem adjustable?
A: The stem of T1 Step-Thru is adjustable, but the one of T1 is not.
6. Q: Does it have cruise mode?
A: Yes. Both T1 and T1 Step-Thru have cruise mode and 6km/h push mode.
7. Q: Where is the bike shipped from? And how many days can I get the bike after I place the order.
A: Our bikes are shipped from warehouses in Europe. It usually takes around 3-7 working days for shipment.
8. Q: What if there are any quality issues with the bike?
A: Eleglide has a professional after-sales service team and a technical support team. You can get local maintenance services in Europe. For more information regarding the warranty, please visit our official website below.
www.eleglide.com