Q1: Do you have your own factory?
We have our own factory in Shenzhen Guangdong, close to the port, so we have advantages in price and quality control.we are a Chinese manufacturer and trader with import and export rights,
Q2: Can we get some samples? Free or paid?
Yes, you can get free samples if we have stock.
If the sample needs to be customized, it needs to be paid according to the sample, and the sample fee will be refunded according to the order amount;
Q3: How do we get a quote?
After getting the product specification, we will give you the best quotation, such as
Material, size, shape, color, quantity, finish, etc.
Q4: What format of design files do you want to print?
We would be the best if you could provide your work as PDF or AI, CDR format files.
However, if this is not possible, our in-house designers can create artwork.
Q5: Can you help with the design?
Of course, we have professional designers to provide design services.
Q6: How about the lead time for samples and large orders?
1-2 days if we have stock samples, 3-5 days for new production samples,
8-15 days for large orders, if your order is urgent, we will adjust the construction period appropriately and continue to follow up the production process for you.
Q7: What shipping method can I choose? How's the shipping time?
For small orders, express by DHL, UPS, TNT FedEx, etc., about 3-7 days.
For large orders, it takes about 7-12 days for air freight, and about 15-35 days for sea freight.
Q8: Which port can you choose for delivery?
Mainly in Guangzhou or Shenzhen, or other places in China.
Q9: How do you guarantee the quality?
Usually, we will send you samples first to confirm everything. we will be bigger
Order exactly as you requested. You can also place an order through Alibaba
Trade Assurance, which can guarantee the quality and delivery time, if there is a quality problem,Alibaba will help you and give you the money back.