Q: How To Contact eXtremeRate?
A: Please send an email inquiry on Alibaba, or contact our online trade manager. Usually you will get reply within 8 hours as the time differences between us. Q: I need help placing an order, but want to get more information about the products before that?
A: Please contact us by email with the detailed list of items or your requirements. Q: Can you ship to my country?
A: We can send to almost every country on earth, and will select the best available shipping method for your choices. Q: Can I place mix order?A: Of course you can, we have no MOQ requirement and support mix orders. Q: How long is the packing /processing time?
A: Most of our items are in stock and will be shipped in 1 - 2 days.
Q: Hong long is the delivery time?
A: By DHL/ Fedex/UPS/Sagawa Express, it will take 5-7 working days in the transit.
By Airmail, it will take about 15-30 days in the transit.
Q:What if there is a problem with the product I bought?
A: Don’t worry. We will make full strict quality inspection before delivery. Also we support one-year warranty. Any questions, please feel free to contact us.
Q: What should I do if I have problems with the installation?
A: We have a strong team to provide after-sales service and technical support. Please contact us, we will help you until the problem solved.
Q: Can I customize the design/color on the shells and buttons?
A: As long as there is no infringement, we can customize products according to your needs, please contact us.
We are dedicated to provide the best product and service for you! Please feel free to contact us if any questions here. Thanks!