Question 1: We have never cooperated before, how can I trust you ?
Answer: We have registered in both MADE IN CHINA and ALIBABA. Our company has been in this filed for more than 17 years, reselling Solvent, Eco Solvent, Sublimation, UV and Textile printer, owning established customers over 100 countries. If you have friends or agent in China welcome to visit our company. Online video call for you to check our company is also supported.
Question 2: How to pay and how can I know whether you receive the payment?
Answer: We will send you PI after confirming the order. All the following payment methods are available: Ali Trade Assurance, Telegraphic Transfer(T/T), PayPal, Western Union (Available For Part Areas). After you paid we will notify you upon receiving.
Question 3: How long can I receive my goods?
Answer: It depends on the goods you order and the shipping method you choose. For small items like ink and parts, it takes 3-7 working days. Usually goods will be sent by DHL, FedEx or Ups, which takes around 3-7 days. For printer, it takes around 7-15 working days. If you need urgent, machine can be sent by air, which takes around 1-2days. If not urgent, machine will be shipped by sea, which takes around 15-45 days.
Question 4: Is my goods safe during the shipment? And how can I track it?
Answer: Your goods will be shipped by reliable international forwarding company like DHL, Fedex, UPS and other professional agents. Besides, we will carefully pack your goods and take detailed pictures for you. After sending out the goods, we will offer the BL DOCUMENTS or TRACKING NUMBER immediately for you to track the status of the goods.
Question 5: What is the Machine Warranty Policy?
Answer: ONE YEAR warranty is provided for MACHINE PARTS, not including parts related to INK, like PRINT HEAD, DAMPER, INK TUBE etc. During the warranty time, you can send back the faulty parts and exchange for a good one. When the warranty expired, you need to pay for the faulty parts or you can pay to gain the machine warranty. Technical Support is provided after you brought the machine, you can message or call our Engineer online.
Question 6: For more inquires or questions about the machine, how can I do?
Answer: Please click "Inquire Now" in the end of this page and submit your inquiries or questions. Or message us through WHATS APP ID: +86 13072181845.