How often do I change my filter?
It depends on the quality of the water you are filtering. The more contaminated the water, the shorter the life of the filter. We suggest you replace it every 500Liters for best tasting water, for maximum effectiveness, the filter should be replaced after 1000L (or 12 months) of use.
How do I know its time to change the filter?
If you feel water flow slow down or can not sip water through filter, back flushing UF filter can improve its flow rate. If you feel flow rate very slow even through you repeat back flushing a couple of time, it is time to replace your filter.
What is the shelf life of my unused filters?
At least 5 years when stored in a cool and dry location.
What happens if I drink juice through a filter?
The filter is designed for filtering tap water or natural flowing fresh water. Sugar, salt, other substances present in juices,strong tea and other beverages clog up the filter quickly and will damage it permanently.
Can I use the filter to filter lake or river water?
Yes, it works in naturally flowing fresh water.
What is your delivery time?
We don't have stock. We manufacture to order. If we have to make a new production order, it usually takes 1-4 weeks to complete the production. (Subject to quantity and actual product).
How will you ship out goods? And how many days will it take?
Ship by DHL, UPS, FedEx normally. It will take about 3-7 days for shipping time(depends on your accurate shipping address).
Do you accepted customized orders?
Yes, we have our own R&D department, we also can provide the customized services to you. OEM and ODM orders are welcome!
How do I place an order?
Just contact us or send an email directly. Thank you!