Q: Where is your factory?
A: Our factory is located in Wanjiang District,Dongguan City,Guangdong Province. One hour by drive from Guangzhou. If you want to visit us, there are following ways:
1. We will go to pick you up from the air port or your hotel in Guangzhou.
2. You can come by taxi.
3. Come by metro. Please take it to Humen Station, then we go to there to pick you up.
Q: Can you make my own brand and design? Is there any extra charge?
A: Yes, OEM and ODM is available. We can make customers' own brands and design without any extra charge. You can send us the designs you have created in CDR or AI or PDF format. Or tell us your idea, then our designer will figure it out.
Q: What's the MOQ (minimum order quantity)?
A: Our own HERIOS brand and package has no MOQ;
Private brand and design is 7500pcs for each item.
Q: Is it possible to get free samples? How can we get it?
A: Yes, samples are free within 5pcs. Samples will be sent by courier through special agents in unregular way. Because they are dangerous goods, and there is no any courier can accept them normally. But new customers need to pay for the courier cost. We will surely deduct the cost from the amount when customers place orders. It's better to send us the cost by Western Union. It's safe,fast, and has small extra handling charge. After receiving the cost, samples will be sent out immediately by TNT, DHL or EMS.It will take about 5-7 days to reach you.
Q: How many days for production?
A: It will take about 25-30 days for one 20ft container.
Q: What's your payment term?
A: Payment term is as below:
1. T/T, 30% deposit, balance before shipment or against B/L copy.
2. T/T, 30% deposit, 70% by L/C at sight.