Q1: Are you a factory or trading company? A1: We are a professional factory who are specializing in designing, manufacturing and selling vaccum cleaners, steam cleaners etc...in China with more than 20 years experience. Q2: What certificates do you have for your products? A2: We have ISO9001 & BSCI for our factory, and CE, CB, GS, FCC, EMC, RoHS for our products. Q3: Do you accept order through OEM/ODM business? A3: Yes, we accpet OEM orders with customized logo and packaging; and we also have ability to accept ODM orders with our own R&D team. Q4: What's your Minimum Order Quantity? A4: Normally 1*20GP, while small quantity is also ok. So please don't worry about the MOQ. Q5: Do you accept sample order? A5: Yes, sample is available and usually can be sent out in 7-10 days after payment received. Q6: What's your lead-time and payment term? A6: Normally our lead-time is 30-45 days, depends on your order quantity and request. Payment term: 30% deposit in advance, 70% balance before shipment by Alibaba trade assurance. Q7:How about the shipping? A7: We provide international Express door-to-door, Airline and sea freight; Q8: What's your warranty for this product? A8: We provide 1 year warranty ,we have our own service team that can provide effective solutions. If you have any further question or doubts, please feel free to contact us!