1. How long is the lead time from order to delivery?
It depends on the quantity and custmosization of the sculpture ordered. For the genaral sculpture, the lead time is aroud 30 days.
2. How can I install the sculpture after receiving?
Each sculpture will be delivered with an instruction for installation. We also provide online technique instruction. Should you have any concerns, please don't hesitate to contact us at any time.
3. When can I get feedback after sending an inquiry?
We'll reply you at the earliest convience after reciving your message. But due to jet lag or other uncontrolable factors, we may not reply you immediatly but you can always expect to get feedback within 8 hours.
4. Why can’t I find an item on the website?
As our offering is constantly being updated and the website may not list all the items we provide, so please contact us, when you cannot find an item you search.Our Customer Service department is at your disposal to assist you in your search.
5. How do I know the quality of the products?
We will confirm the order details with you before carving, send you the updates and carving pictures for you to see by yourself.Our QC team will gurantee every procedure is right under the plan.