Q1. Are you a manufacturer or trading company? A: We are trading company. We are specialized in exporting a complete range of tools.
Q2. What is the lead time? A: Normally, our lead time is 45 days when we get your confirmed order and deposit., except during observed holidays .
Q3. What’s your term of payment? A: Payment terms 30% T/T as deposit, the balance against receiving copy of B/L or L/C at sight. We do not accept D/A.
Q4:Can I get a sample to check quality before mass order?A: Yes, you can. We have to charge both samples and freight cost, and when you place orders,
we'll refund your sample cost. Or we can provide free samples to you with fright collect.
Q5: What is your company after sale service?A: We can provide 1% free spare parts, and online-service for technology support.
Q6: Can you offer customized LOGO or other OEM & ODM service?A: Yes, we welcome OEM & ODM projects and we have dealt with many European and American well-konwn customers.
Q7. Any certificate for your products?A: Most of our products have approved CE, GS, ROHS certificate
Q8.What is your MOQ if I do my own logo?A: MOQ 200pcs for hand tools. first time cooperation, we accept trial order to check quality.
Q9.What is your shipping way? A: By sea, by air, by express. Any shipping way as customers request.
Q10. What is your port of loading? A: Ningbo, China