Q1:Are you a factory?
A1:Yes,we are a factory,with more than 10 years experience.
Q2:Do you accept OEM,ODM?
A2:Yes,we do,we can customize according to customer's requirements
Q3:Can I place a sample order?
A3:Yes,we can send samples for your testing.
Q4:What's the lead time?
A4:Normally,we ship in 3-7 working days.
Q5:How to ship the goods,and how long it takes?
A5:By air,by DHL,FEDEX,UPS,TNT,around 5-10 working days.
By sea+by express to USA,around 30-45 working days.
By sea+by express to Canada,around 40-60 working days
By train/by sea+by express to Europe,around 40-60 working days
Normal by sea to the destination port,around 30-60 working days
Q6:What's your payment terms?
A6:TT,Western Union,Paypal,Alipay etc.
Q7:What's the order process?
A7:We will make an invoice to show prices with shipping cost once get your order request,and then will make payment link once get your approval.
Q8:How to deal with the faulty?
A8:Firstly,our products are made with very strict quality control to ensure it's in good quality.Secondly,for any defective product,we will offer you credit,replacement or refund.