Q: Can your products be customized?A: Absolutely! We specialize in tailoring our products to your preferences, adjusting materials, colors, and sizes to meet your design requirements. If you have a specific design plan, we can even create a new mold to bring your vision to life.
Q: Why do you ask for detailed information?
A: Providing detailed requirements helps us respond promptly and accurately to your inquiries, facilitating an efficient start to your project. Clear information from your end enables us to streamline the process effectively.
Q: What is your minimum order requirement?
A: Every order is valuable to us, regardless of quantity. Whether it's a single piece or a bulk order of 1000 units, we appreciate every customer who chooses us from the wide array of options available.
Q: Are prices negotiable?
A: Yes, we are open to negotiation, especially for bulk orders. We strive to offer competitive pricing and can consider additional discounts based on the order quantity.
Q: How much will the shipping charges be?
A: Shipping charges depend on factors such as shipment size and method (air or sea). To provide an accurate estimate, we request detailed information, including product codes, quantity, preferred shipping method, and your designated port or airport.
Q: How do you ensure quality control?
A: We prioritize quality at every stage. Before production, we confirm detailed specifications with you and ensure the final product aligns with the approved sample. Our QC inspectors closely monitor each production phase, providing updates with photos. Additionally, you can appoint inspectors or third parties for a final check upon completion.
Q: Why don't you provide test certification for each product?
A: Testing every product is impractical, but we offer test reports for crucial spare parts like leather, base, caster, and gas lift. These reports confirm compliance with testing standards. If you require specific certificates, we can arrange and facilitate the process at your expense.
Q: What payment terms do you accept?
A:
By T/T: 30% deposit, balance before delivery.
By T/T: 50% deposit, balance upon receipt of B/L copy.
L/C at sight.
Q: What are the shipping terms?
A:
Bulk order lead time: 7-10 days.
Sample order lead time: 1-3 days.
Port of loading: Guangzhou or ShenZhen.
Price terms accepted: EXW, FOB, CFR, CIF.