1. Are you a manufacturer?
Yes, we are the largest instrument manufacturer with more than 11 years of history.
2. Do you have after-sales service?
Generally speaking, every machine shipped from our factory is provided with 12 months free repair. If your machine is not working properly, you can contact us and we will try our best to communicate with you via email or skype video chat. We promise that we will get back to you within 24 hours and provide a solution within 3 working days.
3. What is the delivery deadline?
In most cases, we have stock at the factory. If not, the delivery time is usually 15 to 20 days after receiving payment. If you need it urgently, we can consider making special arrangements for you.
4. What kind of packaging and shipping methods do you use?
Under normal circumstances, we will use normal orders such as DHL, Fedex, UPS TNT shipping. Large orders will be shipped using air or sea freight.
5. Can the equipment be customized?
We can provide not only standard machines, but also customized machines according to your needs. Also, we can place your logo on the machine.
6. What kind of packaging do you use?
Plastic sealed and sturdy wooden boxes. 7.
7. What kind of payment methods do you support?
Paypal, T/T, Western Union and Escow.