Q2: How can you control the quality and delivery?
A2: Our machines will be tested before packaging. Teaching video and packing pictures will be sent to you for checking,we promise that our wooden packaging is strong enough and safety for long delivery.
Q3:How about warranty and spare parts?
A3: We provide 1 year warranty and enough spare parts for the machine,and most of the parts can be found in local market also,also you can buy from us if all the parts that over than 1 year warranty.
Q4 :Can you make the machine according to customers' request?
A4: Yes of course, OEM is acceptable. Most of our machines are customized design based on customer's requirements or situation.
Q5 :What about after-sale service?
A5: When machine has problem, We will solve basic questions by telephone, email, whatsapp, wechat and video call.Customers showing us the picture or video of the problem. If the problem can be easily solved , we will send you solution by video or pictures. If the problem out of your control, we will arrange engineer to your factory.
Q6:What about the delivery time?
A6: In stock machine:1-7 days;Usually 7-60 Working days(it depends on products).