Question:What’s your service?Answer:
1).reply it at once if from Ali-trade manager,if by email,it reply it within 12 hour.
2).24 hours for after -sale serive.
3).more than 20 years experience in solar energy system field 4).fluent english ,communication barrier free.
Question:What’s the guarantee ?
Answer:
1).Our guarantee for 5 years warranty.
2).24 hour’s technical support by email or calling or video call.
3).English manual and video guide 4).24 hours on line service each day, free technical support.
Question: Can I get a sample?
Answer:Yes, our customers can get our samples, we usually ship the samples to your country by sea.
Question:What is the order process?
Answer:
1).Customers need to determine the product specifications and quantities you need.
2).After confirming the order, the customer pays 50% deposit and we arrange the production.
3).After the production is completed, we will confirm with the customer through video or pictures.
4).After confirmation, packaged and shipped to the port.
Question:What is the MOQ?
Answer:For batteries, our MOQ is 10-20 sets, the specific order quantity needs to be determined according to your needs.
Question:How long is your production time?
Answer:
1).We have stock in our warehouse, we can do delivery within 10-15 days