Q1:How long is the delivery time of your Portable Power Station products?A1: We can ship in 3 days if ship from oversea warehouse.
Q2:What kind of certificates your Portable Power Station products have?
A2: Acquired UN38.3, CE, FCC, UL and PSE certificates, which is able to satisfy most country’s importing requirements.
Q3:How do you control the quality ?
A3: We have reliable and strict quality control system,100% aging testing before packaging.Third party inspection are also acceptable.
Q4:Can you supply OEM &ODM service ?How to do?
A4:Yes, but there is a minimum order quantity required.
1)Delivery a sample for us to check. 2)Send the design 2D/3D drawing for us to check . 3)Sure,Tell us what you think about the look of the product, what features you want to add, and we'll come up with a reasonable solution according to.
Q5:Can you ship your solar generator power station products by sea or by air ?
A5:We have own professional logistics company for battery shipment.
Q6:How long is the warranty?
A6: 2years.
Q7:What can VigorPool Portable Power Station power?
A7: Most of the home appliances, it depends on the output power of VigorPool power stations.
Q8:Can you supply solar panels?
A8:Yes, we have solar panels, we can recommend you suitable solar panels.
Q9:How do you provide after-sales service?
A9:We have overseas branches can provide repair and replacement.
Q10:Can I get a solar generator power station sample?
A10:Yes, please leave your contact information and our sales manager will contact you soon.
Q11:What should I do if goods have problem?
A11: Each item will be packed very well before shipping.Please make sure the package is intact and check all items carefully according to your order when you received the goods.
1 ) If you find any item has quality problem, please take clear photos and contact us within 7days. 2 ) If you find something missing, please checking all boxes first, if still no find, please take photos and contact us within 7days.