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1) Q: Can your gps trackers work in our country?
A: As long as your country has regular 2G GSM network. If you use 3G SIM card or 4G SIM card, before testing,make sure it has 2G GSM service.

2) Q: Does your web platform/ APP have monthly or yearly subscription fees?
A: No, our web platform and APP are life-long free for our customers.

3) Q: Can I choose to use other platforms or my own servers?
A: Yes. We have long-term cooperation with many third-party platforms such as Wialon, Traccar and Gpsgate. Also, we could send our open communication protocols to you if necessary.

4) Q: How many devices can I have in one account on your platform or APP?
A: There is no limit to the number of devices used in one account. So, you can add as many devices as you like to your account.

5) Q: Do your GPS trackers have real-time tracking function?
A: Yes. After registeration, you can send command *routetrack*99* to the device and you could have real-time tracking.

6) Q: How do your gps trackers work?
A: We use sms to command the devices. The gps trackers would alert you by SMS/ Call in unusual cases. Also, you can monitor the devices on our free platform or APP.

7) Q: Should the devices work with SIM card?
A: Yes, you need to use a SIM card with SMS, Call and GPRS functions.

8) Q: Hong long can the battery last?
A: In normal use, 3-5 years.

9) Q: Do you have warranty for your products?
A: Yes, we have 12-month warranty for all our products, except for unnatural damage. And we provide good after-sales service for many years.

10) Q: Do you have any certificates for your products?
A: Yes. We have EC-RED, CE and RoHS certificates