Q:Is the fabric waterproof?A:Yes, all our fabrics are water-proof.
The cushion part of outdoor products is covered in functional fabrics, which are stain-resistant, easy to clean, comfortable and breathable, UV-resistant, fade-resistant, water-proof, and mold-resistant.
Our standard offer is the polyester fabric, and there are other upgrades to olefin and acrylic fabrics, you can refer to the fabric grade according to the budget.
Q:What's the frame of the furniture products? Can be used at outdoor area?
A:There are two materials for outdoor furniture products, metal(aluminum or stainless steel) and teak wood.
1) Metal frame: whether made of aluminum alloy or stainless steel, are corrosion-resistant, anti-oxidation, and non-rusting, so they can be used outdoors in different weather conditions.
2) Teak frame: Teak is famous for its excellent weather resistance and waterproof properties. It has a high oil content and strong corrosion resistance. It can maintain the stability of its wood even after long-term use and is not easy to crack or deform. Therefore, it is the preferred wood for making outdoor furniture.
Q:Can you customize? For size, color, and style?
A:Yes, one of our biggest advantages is to customize for the clients, including styles, colors, and materials custom.
1) Branded designs custom: the client only needs to send us HD picture and size requirements.For new styles, we will make the plan drawing to the client, after all dimensions are approved, and then we start the production to avoid errors.
2) The size or the color custom, pls directly send us the details of the specific requirements.
Q:What's the lead time of the order?
A:The production time for general products are about 30-35 days. If the clients have a large quantity or request the customized, the time would be longer.And the transportation time is about 25-55 days, depends on different countries and shipping terms.
Q:What's the warranty in your company?
A:The warranty time is 1-2 years, we will provide buyers with solutions to product quality issues within one week.During the warranty period, except for man-made damage and wearing parts, damaged parts will be replaced free of charge.
Q:Can you arrange the delivery?
A:Yes, our logistics operation department can arrange the best shipment solution for the client.According to the client's requirements, we can provide the EXW, FOB, CIF DDU, and DDP shipping terms to the client.And our sales manager will track and share the transportation updates with the client in time.
Q:Why choose us? What separates you from other companies?
A:Established in 2014, Defaico aims at the manufacturing and export of high-end interior and outdoor furniture, with the main markets of America,Europe,the Middle East and Australia.Our main products include high-end aluminum frame furniture series, teak furniture series, and rattan/ribbon furniture series.Adhering to our mission of 'Let better furniture contribute to the world's happiness', we will do our best to provide you with high-quality products and services.