The manufacturer has 18 years production experience.
Factory area is 10,000 square meters, with 10 production lines, 15 production equipments
,10 departments with different responsibilities, 15 people responsible for R&D and testing to ensure innovative and safety.
2. Professional designers
An independent design team is responsible for catching market dynamicsconsists of 5people, supports private customization services, can also undertake engineering design drawing services. The products are used in hotels, country clubs, senior clubs and government project. It has successively undertaken electric fireplace designs for Hilton Hotels and Wyndham Hotels, providing you unique products.
3. Pre-sales and after-sales team.
Before placing an order, during production, and after placing an order, professional saleperson 24/7 online answer all questions , will talkwith every detail of the product, and the timely response rate can reach 100%.
4. Product packaging and logistics.
The product adopts DBC+Wooden box (applicable to e-commerce standards), ensure transportation safety. Choose the most cost-effective brand logistics, such as Ali Logistics, DHL, FedEx ,to make sure the cargo damage rate is only 2%.
5. Worry free after sales.
The warranty period are two years, which is the longest product warranty period in the industry. In the process of use, any failure can be reported in time, and we will provide you with professiona maintenance suggestions.