Q1:Are you a factory or trading company?
A1: Yes, We are Factory. Main Production Air Bubble Film Machine & Stretch Film Machine & Rope Making Machine .
Q2:Where is your factory located? How can I visit there?
A2: Our factory is located in Wenzhou City, Zhejiang Province, China, about one hour by air from Shanghai. All our clients, from home or abroad, are warmly welcome to visit us!
Q3: How about the payment term?
A3: For new customer, our payment terms is 30% T/T in advance before production, the balance 70% should be paid before delivery.
Q4: How does your factory do regarding quality control?
A4: Quality is the important principle. WEWELL always attach great importance to quality controlling from the very beginning to the very end.
Q5:What about warranty and do the engineers available to overseas?
A5: One year warranty. During this period, if the machine has some problems, our engineers can go abroad to fix for you.
Q6:What about the service after sale?
A6: One you have bought our machine, you can call us or email us telling us the machine problems and any questions about the machines. We will reply to you with 12hours and help you to slove the problem.