FAQ
Q:1.How long could I get the sample?
A:If you need some samples to test, we can make as per your request, you should pay for the sample and transportation freight,while these cost can be refunded after you placed an order over USD 1000, Our sample delivery takes around 3-5 days and shipment takes around 5-7 days by UPS or Fedex.
Q:2.Where is your factory and what's its capability?
A: Our factory is in Hangzhou, where Alibaba Group is located. We can produce around 300-500 sets of motorized zip track roller blinds for outdoors per month.
Q:3.What is the lead time of an order in bulk?
A:For an order with 100 sets of side guided motorized roller blinds for outdoors, the lead time is within 30 days.
For a bulk order beyond the above mentioned quantity, we have to check with the production arrangement.
Q:4.What's the payment?
A: For an order less than USD 3000, 100% before delivery; For a bigger order, T/T 70% in advance, 30% T/T before delivery or 30% L/C at sight.
Q: 5.Could you accept OEM?
A: Yes. OEM is always welcome. We can design different patterns according to customer’s requirements.
Q:6. If order more, will there be any discount?
A:Yes, the more you order, the cheaper the price will be.
Q:7. How long will your product warranty?
A:3-5 years warranty for the motors according to different manufacturers. 1 year warranty for the tracks and roller blinds in
daily normal use.