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FAQ:
Q: What kind of the E-packet express is ?
A: The E-packet is a small package delivery service, each package allowed 2kgs loading weight and including the packing. if your order more than 2kgs we will seperate the shipment.
Q: How long it will take to our country?
A: this is a kind of cheap express service, but the service and shipping speed is better than other cheap express service, please allowed 15-45days delivery. we also provide faster shipping 5-10days delivery by DHL please contact us to have more informations.
Q: What can i do if i didn't receive the goods in 45days ?
A: Please check the tracking number to find where the order is and call the post office and ask them to delivery the package on time, or contact us for a good solution.
Q: How do i know the package shipt or not ?
A: We will provide a tracking number to help you to check where is the order, if there wasn't have any information showing on the websit, please contact us to check the information for you.
Q: Are you a manufacturer?
A: Yes, we are an experienced manufacturer with our own molds and production lines.
Q: How to place an order?
A: You can choose some items you like online, or you can write down the item/code number, with quantities you want, contact our customer service to make order.
Q: What is the feature of the pearl earring?
A: very fashion and elegant.
Q: How long to prepare an order?
A: We have a lot of products on sale, if your order are all in stock, then can prepare within 1 day. if no stock, and you want, please contact our customer service to further discuss.
Q: How long I would get the goods?
A: For a small order We ship by E-Packet you can get the items within 12-45days. If you would like a fast delivery, please contact our customer service.
Q: How to pay?
A: You can pay by ESCROW on alibaba online, D/A, D/P, T/T, Western Union, MoneyGram and paypal.
Q: Can I have our own design?
A: Sure you can, our designer will according to your picture or ideas to make a sample. The product will arrange production when you confirm.
Q: What should I do if damaged?
A: Please for sure, Our QC will check all good when they ship. Please take photo to us for confirm if products are destroyed by ship.And new one will be sent to you in your new order.
Q: Can I visit your factory?
A: Yes, welcome to visit our factory.
Our factory has experience in producing for more than 10 years, and it's been 8 years since we started exporting, we always insist on the principle of high quality competitive prices, best service ,timely delivery .We are specialized in the research development and production of glass material products, such as rhinestone trimming, shoe accessories, handmade crystal beads bracelets & necklace, crystal beads, crystal fancy stone ,glass rhinestone button, crystal chandelier parts and garment accessories etc.
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