1.Can you make a sample pin,before finalizing my order?A:Yes,after we received the mold fee we'll start making samples for you.
2.How do you determine the price of a customized pin?
A: The main factors that affect the price of a pin are size,quantity,style of the pin and the number of colors.
3.How long does it take to make a pin ?
A: Usually 10-15 days after you confirmed art proof.
4.Do I need to pay the mold fee again when reorder?
A:No,you don't . We will keep the mold 2-3 years for you , you can use it again later.
5.Can you make item, like glitter,glow in the dark and other items?
A: Yes,we can .As long as you want,we can do anything for you.
6. How will you ship my order?
A:FedEx,UPS ,DHL, TNT or other you want.
7. I have no artwork ,can you help?
A: Yes, absolutely! We offer art and design services with every order.
8.Wrong product
A: Our fault, we re-make for you for free or provide discount, even refund if you request.
Your fault, you will afford the extra cost if you want to re-make.
Both fault, afford the re-make cost together, or we provide you a some discount because of our part fault.
9.Do you offer a guarantee?
A: Yes! We guaeantee all our products to be of the finest quality and superior craftsmanship. If there are any problems with the products ,we'll refund or remake pins for you.