Q1: Can I get a sample before mass production?
A1: Some sample is not free, but the sample charge will refund you after your order reaches our MOQ. The shipping cost will be afforded by your side.
Q2: When are the samples prepared?
A2: It will take 7-14 days after your payment accordingly.
Q3: Which payment method is accepted?
A3: We accept TT, L/C, Escrow, Paypal, etc. You can choose the one which is the most convenient or cost-effective for you.
Q4: How long does it take for mass production?
A4: Honestly, it depends on the order quantity and the season you place the order. Around 30-45 days( off-season) or 45-60 days(busy season) after receiving the payment or L/C at sight. We suggest that you place the order two months before the date you need it.
Q5: Can you do the designs for us(OEM)?
A5: Yes. We have a professional team with full experience in products design and manufacturing. Also, we can manufacture the products with your design, Please send us vector graph including PDF, CDR, AI, PSD, etc. ( no less than 1500dpi, and the higher, the better)
Q6: Can you do the product test for us?
A6: Yes, we can help arrange the test, but you have to pay the extra test fees, please provide details of the tests before placing the order, and we will put the test fees in the order.
Q7: After receiving the product, if we find the defect, could we get compensation?
A7: Absolutely, after confirming the defective goods caused by us, you will surely get the compensation. In fact, we always pay great attention to production control and inspect all the goods carefully before shipment.
Q8: How to get free samples?
A8: You can send an inquiry to ask whether you can get free samples for the products you want.