1. Q: Are you trading company or manufacturer?
A: We are manufacturer, and all of our products are factory direct.
2. Q: Where is your factory located? How can I visit there?
A: Factory Name: Ningbo Hicon International Industry Co., Ltd.
Address: No.55, Binhai 4th Road, Hangzhou Bay New Zone, Ningbo, China
Nearby Seaport: Ningbo Port or Shanghai Port
Nearby Airport: Ningbo International Airport, Shanghai Hongqiao Airport, Hang zhou Xiaoshan Airport.
3. Q: Which port will be used as loading port?
A: Ningbo port, the closest port to us, is recommended strongly as loading port.
4. Q: How can I choose the suitable one?
A: We are a factory digging into the field of cooling product for more than 45 years. I guess we can recommend suitable products
to you, according to your market situation and your requirements. Please feel free to contact us.
5. Q: What is the raw material of your products?
A: As general, the raw material include ABS, PP, AS, Copper, Aliminum, Stainless Steel and so on.
6. Q: Can we put our own logo on the ice maker?
A:Yes, both OEM and customized are acceptable.
7. Q: Does your price is competitive?
A: Yes, we are the factory with full of manufacturing experience. Of course, we can meet your needs of both good quality and
8. Q: What is your delivery time?
A: Generally, it is 35 days after receiving formal PO. It also depends on your quantity and product complexity. If you want to
know the specific time based on a certain quantity, please feel free to contact us.
9. Q: What is the term of payment?
A: Generally, T/T or L/C.
10. Q: What is the warranty?
A: 1 year.
11. Q:What should I do if ice maker problem comes?
A: We have our own after-sales engineers with rich experience. Just turn to us, we can help you!