1.Are you factory or foreign trade company?
We are factory ,do both domestic and froeign market
2.What shall we do if don't know how to operate your machine after bought from you?
We have detailed installation and operating instructions attached, also comes with video, it is very simple. We have telephone and email support at 24 hours a day. If you need our engineer go to your factory installation and training , that all no problems
3.What's the quality of your products?
For the machine frame all made by ourself, quality and delivery time have enough guarantee . Also our products passed CE certification, exported to lots countries around the world, such as Russia, Iraq, Belgium, Kazakhstan, Korea, etc. You can rest assured with the quality absolutely.
4.What to do if the machine has a problem?
24 hours timely response of mail and phone calls. If the parts broken belong to non-artificial factors within 12 months, we offer free replacement. If beyond 12 months, customers should bear the freight back and forth and accessories cost.
5.What other things also need after we bought your machines?
(1) With flame cutting: you just need to access to oxygen and fuel gas.
(2) With plasma cutting: need plasma power source and air compressor. You can match plasma power supply by yourself, or buy together with the cutter from us, it's optional. If you buy from us, we will connect the wires of plasma power source and CNC cutting machine together, then more conveniently to use.
6.What's the leading time after payment?
The leading time is according to your ordered products and quantity.Gantry cutting machine need 15 days ;pipe cutting machine need 30 days ;h beam cutting machine need 60 days .It should be confirmed by the communication with our sales staff.
7.What are your payment terms?
We support T/T, L/C, Western Union and so on. Other ways can also be received after we both sides discussion and agreement