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Q1.Can I have a sample order for led grow light?
A:Yes, we welcome sample order to test and check quality. Mixed samples are acceptable as well.
Q2.What about the lead time?
A:Sample needs 8-10 days, mass production time needs 15-20 days accodrdingly. Generaly 3-7 days for samples making.The leading time of mass production will depend on the quantity.
Q3.How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL,UPS,FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q4.How to proceed an order for LED grow light?
A: Firstly, please tell us the specific light and the quantity you need. Then after we confirm all the details, we will make the PI(Profoma Invoice) for you to confirm the order.Once the payment is received, the order will be arranged and the goods will be sent to you ASAP.
Q5.Is it OK to print my logo on led grow light product?
A: Yes, we can make your own logo if needed, just feel free to let us know when you're ready for it and then we talk about the details, and the logo print is for free if you place a considerable order. Also, a custom housing is ok if you have your own thoughts.
Q6.How to deal with the led grow light faulty?
A: Firstly, our product are produced in strict quality control system and the defective rate is less than 0.2%. Secondly,during the warranty period, the new lights or spare parts will be sent to you to replace the damaged ones together with your new order, or we can discuss together for a good solution according to the actual situation.
Q7.ODM: Can you develop new products according to our requirement?
A: Sure, our R&D team is always at your service.
Q8.Can led grow light's spectrum be customized?
A: Yes, all of our led grow light can be customized to perfectly meet the needs for different plants growth, our professional engineers team will customize the ratio if you need.
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