Packing & Shipping
1. Packing: PP film wrapped around the machine and carefully packed in wooden case to focus on protecting damageable parts.
2. Shipping: From port of Shenzhen, Shanghai, Qingdao, Guangzhou,etc. We also accept land, air, sea transport and internationalmultimodal transport.
3. Clearance: Our long history makes us the one of the first and most knowledgeable providers of the equipment, our main customers hail from; Canada, the United States, Brazil, Argentina, Japan, Philippines, Australia, Russia, Thailand, the UAE, Poland, Spain,Germany, India, etc.
Q1: Are you a trading company or a manufactory?
A1: We are a manufactory, we supply the factory price with good quality, welcome to visit !
Q2: What’s your guarantee or the warranty of the quality if we buy your machines?
A2: We offer you high quality machines with 1 year guarantee and supply life-long technical support.
Q3: When can I get my machine after I paid?
A3: The delivet time is based on the exact machine you confirmed.
Q4: How do you offer technical support?
1.Technical support by phone, email ,WhatsApp,Wechat or iMessages around the clock
2. Friendly English version manual
3. Engineer available to service machinery overseas Q5:How do you work your after sales service?
A5:Normal machine is properly adjusted before dispatch. You will be able to use the mchines immediately. And You will be able to get free training advice towards our machine in our factory. You will also get free suggestion and consultation, technical support and service by email/fax/tel and lifetime technical support.
Q6: How about the spare parts?
A6: After we deal down all the things , we will offer you a spare parts list for your reference.