1. Are you trading company?
No. We’re transformer manufacturer with production base of 20,000 ㎡ and we’re located in Jiangsu province,2 hours away from Shanghai Port.
2. After sales service-Response within 24H
We have dedicated after sales service team, any support regarding installation, on site commissioning, maintenance, please just contact us and we will response within 24H.
For any concern or complaint, please send your advice to mail: email@example.com
3. Quality guarantee 15+ testing procedure before delivery
We have complete and professional quality control system, and for each unique product before delivery, it will go through several strict test and make sure the required performance and stability of the machine.
4. On site/on line Production and Quality production supervision.
Customer own the product supervision right, and for each important process during the manufacturing and testing (or to be defined by customer’s request), by means of on site check or on line check. Meanwhile, we will also provide traceable records for check.
Wooden pallet packing or or to be defined by customer.
6. Leading time
For standard product, approximately 15 working days before delivery.
For customized product, approximately 20~30 working days before delivery.
Order quantity/customization requirements can also affect the leading time.
7. Warranty/ Payment terms
2 years of warranty at least.
For the first order we normally accept T/T, 30%+70%. Regular customer payment terms to be negotiated by both parties.