Q1: Can I have Sample First?
Sample first is warmly welcome always. And sample cost is refundable and deducted from bulk order later.
Q2. What's your the MOQ (Minimum Order Quantity) of items?
20 PCS for stock items, you could mix colors if you like. And MOQ of customized products are decided by designs you need exactly.
Q3. How long is Delivery Time& Lead time?
Delivery time:it depends on which shipping method you chose,
Seller’s shipping:3-7 work days by Air, like DHL,FedEx,TNT ,UPS ,etc;
Online shipping:Economy Express(8-15 working days); EMS(20-45 working days)
Lead time:3-7 work days for Stock items/15-25 work days for customized designs.
Q4.If I have my Own Design, can you make it?
Sure, we do support OEM and ODM, please kindly send your designs and ideas with details (size, colors, material, etc)
Q5. Is it OK to put My LOGO on the Product/Package?
Yes, please kindly send us your logo first, then we will make artwork of it.
Q6. What is your Terms of Payment for bulk orders?
30% deposit before mass production, and balance payment needed before shipping, we will send you pictures or video of items for approval.
Q7.I’m seller on Internet, can you provide Pics or FBA Service?
Yes, we will send you HD pics we have after payment and put your labels or Bar code on ,then ship it to Amazon warehouse directly or somewhere else.
Q8.How about your After-sales Service?
Our professional worker will check Each PCS and pack it carefully before shipment, and choose an reliable shipping company. If you find any goods has damaged when package arrived, pls kindly send pics to us within 2 days, we will return the money of damaged goods, or offer you a discount for your future order.