Q1: The product is in fault, can I get a replacement? A1: Yes, according to our quality warranty, all the products get at least 1 years guarantee under natural usage.
Q2: How does your factory do regarding quality control?
A2: We carry on a whole and careful inspection on the products from raw material to end products. From every single steps all the products will be 100% checked before the shipment.
Q3: When will I receive my order?
A3: When can I receive my order? We usually make delivery within 7 days. For large orders, it takes about 15 days.
Q4: What are the shipping options?
A4: Shipping options will be in container or LCL, varies by sea, by air, by road, or by express such as TNT, DHL, EMS, UPS etc.
Q5: Either my customer or me do not know how to use the product correctly, how to help?
A5: Based on our after-sale support, we not only support replacement, but also support our customers' training for usage and basic knowledge for the products.