Q 1:Are you manufacturer ? If yes, in which city ?
Yes, we're both factory and trading company specialized in vacuum cleaner for over 10 years. Our company is located Xiaoshan Hangzhou, 30 minutes to Xiaoshan international Airport, 1 hour to Ningbo and half hour to Shanghai.
Q 2: What's your MOQ ?
Normally 1*20’CTN to save freight cost, but small order is accepted if you like.
Q 3: What's your delivery time ?
25-30 days. Urgent order can be 15 days.
Q 4: Is OEM & ODM acceptable ?
Yes, we welcome for OEM&ODM orders. Just send us your design and provide us your drawing, our R&D team will offer you a comprehensive solution and professional suggestion for you according to your idea.
Q 5: Where is your main market?
Europe, Asia, Middle-east etc.
Q 6: How do you pack the goods?
Poly bag+Strong cardboard+High-end gift box
Packaging can be customized for various need.
Q 7: How do I inspect my goods?
You can inspect by visiting our factory by person, or ask third party to inspect, or by picture inspection.
Q 8: What certification do you have for the products ?
We have CE, GS, CB, KC, ERP, EMC and ROHS certificate etc, also we can apply the relevant certificates upon customers’ request.
Q 9: How to do with Complaints?
We believe customer satisfaction is very important. If you have any complaint for our service, please send email to us
directly,our after-sales team will offer solutions.
Q 10: What is your payment method?
Many payment method is available, like T/T, L/C, OA 30/60, and Trade assurance.( We suggest Trade Assurance to make your payment safety).