1. Q: Are you a factory or Trading company?
A: We are a factory and the first manufacturer of vibrating knife cutting machines in North of
China with about 10 years experiences in this field.
2. Q: Can you customize the machine according to my needs?
A: Yes, we accept the customized machine, our company has an experiencedprofessional
design team, we can give you our professional suggestions according to your requirements
and design a cost-effective machine for your needs.
3. Q: What is the difference between your product and the laser cutting machine?
A: a. Our products are cut with vibrating blades, no laser, no pollution, and create a good
working environment for workers.
b. Blade cutting can ensure the edge of material cutting smooth without burning.
4. Q: Does your price have a discount for dealers?
A: Yes, we have a favorable policies for dealers. Please tell me your order quantity or annual
purchase quantity. The price will be adjusted according to the order quantity. For details,
please consult our sales staff.
5. Q: How is your after-sales policies?
A: a. The machine warranty is 12 months after shipment date. During the warranty period,
the main accessories(except the wearing parts) are replaced free of charge because
of the quality problems under the normal operation. Others, under improper operation
need to pay.
b.We have an experienced after-sales team 24h online service and a completafter-sale
system. Factory trainning support, Video technical support, online support, Engineers
available to service machinery overseas.
c. Inquiries are typically answered within 24 hours.
6. Q: Can you provide ODM and OEM services?
A: Yes, our R&D team with an average of 10 years experiences, the ODM&OEM service are
satisfied with our customers.