Q1. What kind of payment terms are accepted?
A1. Following payments are accepted by our group a. T/T ( Telegraphic Transfer ) b. Western Union c. L/C ( Letter of credit ) d. Money Gram
Q2. When can the goods be delivered after order is placed? A2. Depends on various products, it can be from 20 days to 45 days, exact delivery time will be specified in proforma invoice once order is confirmed.
Q3. How long it takes before customers can receive the goods? A 3. Besides production time mentioned above, usually it takes maximum 10-15 days for shipment to any destination port around the world.
Q4. Are items shown on website ready to deliver after order is placed? A 4. Most of the items are needed to be made once order is confirmed. Stock items may be available due to different seasons, please contact our staff for detailed information.
Q5. How is your Quality Control? A 5. -Before the order to be confirmed, we would check the material and color of leather/ fabric by sample which should be strictly the same as mass production. -We will be tracing the different phase of production from the beginning. -Every product quality checked before packing. -Before delivery clients could send one QC or point the third party to check the quality. We will try our best to help clients when problem occurred.
Q6. How is your After Sales Service? A 6. -Shipment and sample quality tracking includes lifetime. Any small problem happening in our furniture will be solved at the most prompt time. We always offer relative technical support. Quick response, all your inquiry will be replied within 24 hours.
Q7. How can I get quotation and make order? A 7. Send us your kitchen dimensions and requests (or send you plan), we will make the design and then quote exactly cost. Proforma invoice will be issued once order is confirmed and production will be started once advance payment is finalized.