Q: Are you manufacturer?
A: Yes, we are manufacturers. We can provide OEM / ODM customized service according to our customers’ various application and demands. All of our products are fully patented, ID/MD design, hardware and software, mold, assembly are done by our own team.
Q: How to order and pay?
A: We accept most payment methods and give preference to wire transfer (T/T), West Union and Alipay (Alibaba Trade Pay).
Q: Can we get the free sample?
A: Sorry, generally we would not provide the free sample. If the customer order the sample firstly for the testing and evaluation, and the sample cost is refundable once you confirm the order with us after the sample test.
Q: What is the minimum order(MOQ)?
A: We supply one unit for sample order, there is a small quantity in stock. If require OEM or ODM order, Please contact with our sales team for details.
Q: Can you do customize order and preload our software?
A: We are professional tablet manufacturer with 11 years experiences, all kinds of OEM/ODM orders are more than warmly welcomed and also offer software preload service. .
Q: How is the ODM device development cost calculated?
A: The development charge include tooling design, PCBA development and hardware tooling. Please talk with our sales team and we will propose the most cost-effective solution to you asap.
Q: Can we sign NDA?
A: Sure, we worked with lots of famous company and all of them require to sign the NDA before cooperation.
Q: How long it will take for delivery?
A: It takes 3~7 days if ship the goods via courier service such as DHL/UPS/TNT/FedEx. For big quantity order, we ship by Air or Sea, you can also assign your own forwarder for shipment and the delivery time will be longer.
Q: What's Your Products Warranty and how to repair the device if any problem?
A: We Offer 12 Months Warranty after delivery and provide technical support online to solve problem; If there is hardware problem, we could send the parts or components and instruct your technician to fix it and you can also