1. The Whole FS-1390 laser cutting and Engraving machine:Five years
2. Laser tube:
* 40W for 5 months.
* 60W for 6 months.
* EFR / RECI 80W, 100W for 10 months (this is what laser tube supplier offer to us).
3. Laser lens and mirrors of FS-1390 laser cutting and Engraving machine: a year
If it is damaged during the warranty period, we will replace a new one for you free of charge. You only need to pay the
transportation cost of the accessories
4.How To Choose The Right Laser Machine?1).Are the materials you process metallic or nonmetallic? metallic: Fiber laser machine nonmetallic: CO2 laser machine
2) According to the size of your material area choose the appropriate machine model, different models of the machine, the maximum working area is not the same.
3)If it is cutting, choose the appropriate power according to the thickness of the cutting material.
4)Contact our company in time, our sales staff will give professional advice and solve your difficulties.
5.I Don't Know How To Use After I Receive Or I Have Problem During Use,how To Do?
1) We have detailed user manual with pictures and CD,you can learn step by step.And our user manual update every month for your easy learning if there is any update on machine.
2) If have any problem during use,you need our technician to judge The problem elsewhere will be solved by us. We can provide team viewer/Whatsapp/Email/Phone/Skype with cam till all of your problems finished.We can also provide Door service if you need.
6.Do I Need Two Laser Machines To Engrave And Cut Separately?
No, the laser machines we provide are capable of both engraving and cutting. One machine alone can fulfill the two purposes.
7.How Long Will It Take To Learn To Operate A Laser Machine?
If you are able to use some basic graphic design software, it will only take a few hours to master the operation. You just need to do some simple tests on different processing materials to know how to set the correct speed and laser power.
8.24 hours online technical support, such as WhatsApp, Wechat, you can calling us if urgent.The accessories of the machine include the installation program of the operating software of the machine and the teaching video.
The operation and learning of the machine are very simple. If there are problems that cannot be solved or cannot be solved, we can teach online by video. We have a professional after-sales service team, when necessary, our after-sales staff can also go abroad to serve customers, but the round-trip tickets, accommodation needs to be responsible for the buyer.