1. Q: Are you a manufacturer or a trading company?
A: We are a direct manufacturer specializing in wood crafts. So we can make custom wood products according to special designs.
2. Q: How do I get samples?
A: If you need samples, we can make them according to your requirements. They will be sent by DHL/UPS/FEDEX/TNT and other couriers. You should pay the shipping fee and sample fee, the sample fee can be refunded after you place the order.
3. Q: How much is the shipping fee for the samples?
A: Shipping fee depends on total weight and package size and your region.
4. Q: How long is the sample time?
A: About 3-5 days. Samples will be sent by courier and arrive within 5-7 days.
5. Q: Can our logo or company name be on our products or packaging?
A: Of course. Your logo can be made on your product by hot stamping, printing, UV coating, screen printing, laser engraving, CNC engraving or sticker.
6. Q: What is the difference between matte and glossy?
A: We offer 3 finishes for our products:
(1) Matte is a matte finish with no sheen.
(2) Gloss AQ is a gloss finish, but not high gloss.
(3) UV is a high gloss finish. It is a glossy non-writable surface.
7. Q: If I need some related accessories, can you purchase it for us?
A: Yes, we provide sourcing service for any related products and accessories, please send us your details.
8. Q: If I buy bottles/jars from other suppliers in China, can you send the boxes to them?
A: Yes, we can ship your package to them, or they can ship in-house products
9. Q: How does your company handle complaints about product quality issues?
A: We have been in this industry for over 17 years. High quality and perfect service have won us a good reputation. we will ask for some Defective samples are analyzed and compensated or replaced to your satisfaction.
10. Q: What are your packing details?
A: shrink wrap/Wrapping paper/cotton paper bag/opp bag/foam board and inner box, inner color box, outer 5-layer corrugated box.
11. Q: How to place an order?
A: Please send us your purchase order by email or fax or via escrow or ask us to send you an invoice. We need to know the following information about your order.
(1) Product information - quantity, specifications (dimensions, materials, colors, process and packaging requirements, etc.)
(2) Delivery time required
(3) Shipping information - company name, street address, telephone and fax numbers, destination seaport.
(4) If you have a freight forwarder in China, please provide the contact information of the freight forwarder.