Q1.Are you a trading company or manufacturer?
We are the direct manufacturer,with years professional experience of producingpremium quality sweaters and all kinds of knitted products.
Q2.Can we get samples to check before placing large quantity?
Yes,sample order is acceptable. Please contact with us on inquiry and make surewhich kind of designs you need, in general, it will take 7-10 working days to finish asample.
Q3.Can I make the products of my own design or have private logo on theproducts?
Sure, we can customize your own design and logo on the products. Because we could/offer custom-made,OEM and ODM service as well.
Q4.What products do you offer that are suitable for e-commerce sales?
We can provide small volume, light weight, regional delivery, and AMZ size range.
Q5.Can you provide any product data or images for use in e-commerce platforms?
We can provide product data and images for use in e-commerce platforms.
Q6. What is your policy on intellectual property protection?
We will sign a confidentiality agreement for the logo and design files provided by the client and will not freely disclose the privacy of the client.
Q7. How do you handle product packaging and labeling for e-commerce orders?
Generally samples are made using conventional product packaging and labels, for bulk orders we can provide custom product packaging and labeling services.
Q8. Which delivery terms do you use? And how about the delivery time?
For samples and small order is by express ( DHL/FedEx/UPS/EMS),3-5 workingdays for delivery. For bulk order is by sea, by air or as customers'request,taking25-30 working days to finish.
Q9.What kind of payment term do you accept?
We accept T/T, Paypal, Credit Card, E-checking,Order Online, Trade Assurance, etc.Full payment for small order, as for big order, we need 30%deposit when you placethe order, the balance should be paid before shipping.
Q10.What value-added services do you provide?
we provide honestyafter-sale services,professional inspection beforedelivery and help customers with sales plans.