Q1. Do you have all these materials and machines available in your factory? - A1: We have most of the products in stock, but some customized materials and machines have no stock, we can finish production in 7 to 10 days once you confirmed the order.
Q2. What if I want to have some customization on the machine? Likely to put my own logo, have some paint outside, or add some elements?
- A1: We fully accept customization, we will produce according to your requirements, for the machine, the MOQ of the customization is just 1 set.
Q3. How to place the order?
- A1: Please choose the type you like, and send us your address and contact information, we will check the shipping price and quote everything to you immediately. If you agree the terms, then you can start paying, you can pay by T/T, visa credit card, western union, paypal etc. We will start the production and then arrange the shipping.
Q4. I am new in this industry or it's the first time to use your products, what kind of technical support do you have?
- A1: We guarantee to provide customers with technical services from beginning to end. Our equipment has manuals. In addition, we provide video instructions, remote video and audio technical guidance, free recipes and debugging parameters, etc.
Q5. How many days I can receive my products?
- A1: It depends on your country, and the shipping way you choose, e.g.: to America & Europe, machines will be shipped by sea shipping, about one month you can receive. If Korea and Japan, sea shipping is about one week. Africa and other places also one week. Other Asia countries, about 2 weeks. If some small or light weight products, they can be shipped by air, the shipping time to countries all over the world, is less than 10 days, 6 to 10 days.
Q6. Do you have any quality guarantee for machine products?
- A1: Absolutely. We have a one-year warranty on the machine and provide installation and maintenance guidance throughout.