Q: How can I order from you ?
A: We will make quotation according to your purchase plan (including product name, model and quantity). If you agree with the quotation, please send us your company name, address and telephone for delivery. We will make proforma invoice and inform you the payment information, delivery details will also be informed accordingly.
Q: How long is your delivery time?
A: Generally it will be 5-10 days if the goods are in stock, or 15-20 days if the goods are out of stock, delivery time is about 1 week, it is according to quantity.
Q: Can you bear the freight?
A: The price we quote is based on EXW term, not including other cost, like shipping cost and importation costs, so customer should bear these extra cost. Or customer can arrange the shipment with your agent and pick up from our factory directly.
Q: What is your sample policy?
A: Handpiece is high value product, so free sample is not available, but we can discuss further regarding the mutual benefit upon the first cooperation.
Q: What is your warranty policy?
A: For our distributor, usually we will send some spare parts and tools along with the order for future after sales service purpose.For the doctor who order from our website, can look for our nearest distributor for technical support, but because our price does not including any warranty cost, so need to bear the cost for the after sales service from our distributor.
For thoes quality issue, please feel free to contact with us for solution.
Q: What is your terms of payment?
A: If the order quantity is small, can transfer the full payment for the fast delivery. And when the total amount is large, we can also accept partial deposit for production and remaining balance before shipping.