Q: Are you a factory or trading company?
A: We are a professional manufacturer of metal products and have our own factory.
Q: What is the raw material of your products?
A: The raw material is high-quality low-carbon steel q235.
Q: What kind of finish do you provide for roller cage trolley?
A: Electro zinc galvanized, hot-dip galvanized, powder coating is available.
Q: I like your design, but couldn't find the right model from the products list, is custom size available?
A: Yes, we do custom products and projects.
Q: I don't have drawings or pictures available for the custom products, could you design for me?
A: Yes, we can make the best suitable design for you but do need to know the details.
Q: Are samples available?
A: Yes. Samples could be provided.
Q: How are the goods being packed?
A: Assembled packing - Plastic banding + Stretch film wrapped.
Disassembled packing - palletized for easy loading and unloading with standard forklift truck or pallet jack. and the wheels are packed in cartons.
Q: May I know the status of my order?
A: Yes. We will send you information and photos at the different production stages of your order. You will get the latest information in time.
Q: What happens in case any quality problem is identified after arrival?
A: We take full responsibility for any manufacturing defect, and would either refund or reship good products to you.