Q:Are you factory or trading company?
A:We have 3000 sqm modern factory.with 4 production lines.We have 40 factory workers and 5 of them are quality control and engineer guys.Welcome to visit our factory.
Q:How long is the lead time of orders?
A:Goods can be ready for shipment within 7-15 working days upon payment.If we have stock material.It only take 1-2days tu send goods.
Q:What's the warranty of products?
A:Suggest buy all system from our factory, solar panel have 10 years warranty ,other parts
all have 2 years warranty;During the warranty, will ship the free parts for service ,we promise our quality.
Q:Can we get support if we have our owm market position?
A:Please inform us your details market demand we will discuss and propose helpful suggestion for you to find the best solution for you.
Q:What is your trade Assurance?
A:100% product quality protection.
100% product on time shipment protection.
100% payment protection for your covered amount.
Q:Can I install it myself?
A:We provide installation drawing and user manual for you,guide the installation.If necessary,we can send our engineer come to country,and guide the installation.
Q:How to calculate the freight?
A:We will calculate according to the specific location and transportation method, you can discuss it in detail with us.