Q1. Are you a factory or a trading company? Do you have any available Audits?
A1. We are Industry and trade integration. Currently we got IS09001-2008, IS014001-2004, BSCI, NSF etc,
Q2. What are your main products?
A2. Our main products are Aluminum non-stick cookware and Stainless Steel cookware, such as fry pan, saucepan, casserole, grillpan, pizza pan and etc.
Q3. Are the products food safe? Do you have any product certificates or reports?
A3. All the products are made by Food GradeMaterial, Can pass LFBG, DGCCRF, REACH, ROHS and relevant industry test.
Q4. Can I get a sample before place order?
A4. Yes, of course, we can support for the sample for tyle/color/quality/material checking. Sample fee and freight charge is to be negotiated.
Q5. Can you produce the products according to buyer's design?
A5. Yes, of course, we are professional manufacture and have own rich experienced designer team to support for OEM and ODM.
Q6. How much is the product?
A6. Honestly, prices are effect by many factors such as material, size, thickness, style, color, quantity and other details. Please advise us withyour specific requirements as much as you can, then we will offer the accurate and pretty competitive price to you within 24hours!
Q7. What is your lead time for mass production?
A7. Honestly, it depends on the order quantity and the season you place the order. The general mass production lead time is about 30-75 working days upon received the deposit payment and confirmed all artworks.
Q8. What is your terms of delivery?
A8. We can support with trade term EXW, FOB, FCA, CIF, CFR, DAP, DDP to suitable with different transportation method such as by express, by air, by sea, by railway and others.
Q9. Do you have quality control or inspection for the products?
A9. 1. Factory's internal QC personnel 100% strictly monitor each production step and product quality, such as raw material incoming inspection, semi-finished inspection, finished products inspection, container loading inspection etc,
2. Support for the buyer or 3rd party for factory audit, product testing, quality, pre-shipment inspection, container loading supervision based on the agreed standard or AQL by seller and buyer.
3. Production view service, If necessary, we have specialist personnel can support for showing the buyers with key production nodes, such as raw material preparation, production commencement, production completion, quality assurance, packaging and shipment pre-senting to the corresponding buyers to check the production status and node information of products they ordered.
Q10. Why should you choose and buy from us not from other suppliers?
A10. 1. More than 10 years rich experienced R & D designer team support for DM & OEM service.
2. More than 10 years rich experienced QC team support for strictly quality control depends on cookware industry standard, canmeet with different quality requirement from the buyers all over the world.
3. Equipped by advanced machines and experienced management support for huge production capacity for meeting seasonal-deliverytime and pretty competitive price.
4. Professional sales team support for question response within 24hours online service.