Q1: Does DEFINE only supply the furniture or also assist us with the design?
A1: Our solutions cover interior design, manufacture, supply, deliver & install joinery and FF&E items which includes but notlimited to fixed & loose furniture, lighting, artwork, flooring, wall covering, fabricating, operating equipment etc.
Our company has Innovative & professional design team and product team, from joinery to FF&E, no matter doors & windows, floor finishing, wall finishing or furniture, lighting or accessories, all the implement details, color schemes, material selections to be arranged by the same team, which ensure our design can be 100% landed perfectly, and no doubt on the product quality.
Q2: What guarantee does DEFINE offer me?
A2: We have 5years Guarantee for all our products against manufacturing errors.
Q3: What is DEFINE terms of payment?
A3: T/T 50% deposit to confirm order, 50% against inspection photo before loading.
TT, L/C, Ali pay, Cash available, Define account can accept multiple currency.
Q4: DEFINE prices include shipping?
A4: Our price terms are EXW or FOB, you are free to have your order shipped overseas by the company of your choosing. We also have
our preferred partner for international package forwarding to more than 200 countries.
Q5: What exactly happens in the 8 to 12 weeks delivery time in DEFINE?
A5: From our contract date, our production team fully support you.
Define planning team set up reasonable schedule.
Define QC team follow up each production process (material cutting, assembling, polishing, painting , upholstery, packing), each
process we will keep you post updated inspection report.
Define project assistant team keep you post as much as photos and video, we can meeting with you if needed.
Q6: Is there any way DEFINE can expedite delivery?
A6: Communication is always the key when planning commercial projects. Exceptions may be possible depending on the fast
communication and the accurate project schedule .
Q7: How do we install the DEFINE furniture?
A7: Define have our installation team and supervisor help you install at site if client need this service. If not need, Define
have the installation manual or video to help you install step by step.
Q8: How is DEFINE packaged and labeled when shipped?
A8: All furniture delivered is professionally packaged to minimize the risk of any damage in transit. Boxes are clearly labeled
with the project number and product code to simplify receiving.
Q9: Can DEFINE upholstered goods be supplied using COM or designer fabric?
A9: Any upholstered furniture we supply can be manufactured using COM fabric or leather, providing limitless options for
designers. However, this does impact pricing and we always recommend using CFS commercial grade fabric, vinyl or leather.
Q10: Can DEFINE hold inventory and keep all the confirmed material of our brand standards?
A10: Contract Furniture Solutions offers stock programs for restaurant or hotel brands with regular repeat orders. We have the
ability to batch manufacture standard designs. We can keep all project material which confirmed in the coming 2 years (wood,
fabric, leather, metal, glass, marble) after the project was done.
Q11: What’s the lead time for DEFINE mock up room?
A11: 40-50 days after payment, material confirmed, shop drawing confirmed by client.
Q12: Does DEFINE furniture pass all the relevant fire regulations for contract use?
A12: Define handled over 500+ different standard projects.
Define team will communicate with client for the special requests before quotation and production. No matter American or British
standard, Define can fit your requirement.
Q13: Does DEFINE has catalogue of standard product?
A13: With the trend of fashion, a certain number of projects prefer famous brand standard types.
So Define develop its standard catalogue for your selection. More fast delivery when you select from our regular furniture
catalogue. Multiple upholstery & color available.
Q14: How big is DEFINE turn over per year?
A14: It varies from month to month but we have hotel openings every week somewhere in the world.