Q: Ordering warranty
A: We can start processing orders when it’s confirmed. It will take about 1-5 working days accordingly before shipping out an order.
Q: Quality warranty
A: We have professional R&D team for chips. Our complete data base can make sure that our chips could deliver OEM performance. The chips will be recognized by machines and work perfectly.
All chips are tested before triple tests. The defective rate of chips is within 0.01% and customers can be rest assured.
Q: Transport warranty
A: We pack the chips in anti-static bags so the chips won’t be damaged by static electricity.
We work with effective shipping forwarders. We can deliver goods to any region with cost-effective solutions.
For Asia, North America, Oceania, and Europe market, the general transport time is 3-6 working days by air.
For South America and Africa market, it will take about 8-12 working days.
If you have your own forwarder agents in China, we can deliver within 2 working days.
Q: After-sales warranty
A: We offer 12 months warranty for chips. We can offer replacements if new firmware released during warranty period.
Q: What’s the MOQ for chips?
A: The MOQ for chips is 50 pcs. We can offer samples from 1 piece if needed.
Q: Is your chip updated to the latest firmware?
A: Yes. We have our own R&D department. When we detect new firmware on machines, we will take actions to upgrade our chips at first time.
Q: May I have a sample?
A: Of course. Please contact our sales representative for details.
Q: What’s your packaging?
A: We pack the chips with anti-static bags.
If you are factories, we offer bulk package, e.g. 100 pcs in a bag.
If you are retailers, we offer single package, 1 chip in a bag.
Q: Can it work on my original cartridge?
A: Our chips are compatible with original and compatible cartridges. The performance is the same as OEM products.