1. Q: When there is a problem with the quality of the product, will you resend it to me?
A: Please check and count the goods in time after receiving them, if there is any quality problem or quantity problem, please take a photo to us, we will communicate and propose a solution at the first time, please rest assured that we are always responsible for our products
2. Q:Is an order of less than 100 quantities acceptable?
A:Different products have different MOQ, for products with special quantity requirements, please send us the picture or model number, we will communicate with the purchasing department and try to meet your needs
3..Q: Are you a factory or a trading company?
A: Yes, we have our own factory and can mass produce connectors housing for you, and we are also a trading company,and working with auto spare parts suppliers more than 50 factories
4.Q:I don't understand the grinding tool why we need to buy?Can you explain to me what is the grinding tool exactly?
A: Because the product is customized. You need to buy a mold, which is actually a cutting tool, before it can be produced.
5.Q:Do you have price list for all your products?
A: We do not have a price list of all of our products. there are too many items so it's hard for us to mark each item price on a list.I suggest you write down your interested part numbers or sending us some picture to make quotation for you.
6.Q: I want to send you a sample to design our own tooling and you can't sell to other person? We also want to put our logo on the model?
A: Yes,we can make the tooling only for you but you should pay the higher tooling cost by yourself. If you can share the tooling with us together,we will also pay a half of tooling fee.
7.Q: Can I become an Agent / Dealer of your products?
A: Welcome ! But please let me know your annual orders fisrt, We will have a check and then talk about this. If you want any other kind of cooperation, do not hesitate to contact us.
8. Q: Do youu have a guarantee of your product quality?
A: There are a guarantee of one year.
9.Q : How to ship my order ? Is it safe?
A: For small package, we will send it by Express, such as DHL,FedEx,,UPS,TNT,EMS. That's a Door to Door service ,and shipping time about 3-7 days For big packages, we will send them by Air or By sea. We will use good packing and ensure
the safety.We will be responsible to any product damage caused on delivery.
10. Q : Can you make customized products and customized packing?
A: Sure. We made a lot of customized products for our customer before . No worried,we will protect your products ,and will
not sell to other person. And we made many moulds for our customers already .About customized packing , we can put your Logo or other info on the packing . There is no problem . Just have to point out that ,it will cause some additional cost.