A:PO is placed by clients → PI is issued by Osptek → Payment by clients → Lead time is confirmed by
Osptek → Shipping instrction by Clients → Delivery → Cargo tracking → Receipt of cargo
2.Q: Lead time ( after payment is confirmed) A: Sample: 1-10 working days Volume: 3-60 working days
3.Q: Payment A: T/T , Western union, L/C, Credit card, and Cash
4.Q: Warranty A: 12 months warranty ( Please find more details via our datasheet by item of Limited Warranty)
5.Q:RMA Process A:Claimed by cliens with photos or videos → Sales rep of Osptek confirm if have questions → Sales rep issue RMA No to clients if confirmed by QA → Return to Osptek → Formal report after goods received by Osptek → Clients confim the analysis report → Proceeding as per the Report both agreed
6.Q:Notes A:Please check both appearance and function of products prior to installation. Any damage caused by improper use or unprofessional installation is not covered under warranty.
7.Q:Custom A: You could let us know the concrete requirements then we will design and confirm with you.