Q: Are you a manufacturer or trading company?
A: We are the manufacturer
Q: What is MOQ of your product?
A: Our MOQ is 50 pcs. We wish to help you test and develop the market.For some special cases, the quantity can be lower.
Q: Do I need to pay the mold fee again when we purchase the same design again?
A: We charge only one mold fee within 3 years. The mold will be well kept for 3 years. If you keep ordering the same type, the mold will be kept using until it doesn’t work.
Q: Which format of design drawing do you accept? Could I put my logo on the pins or badge
A: Adobe Illustrator file is the best, but PDF, PS, PNG JPEG also is OK.
Yes, no problem, we can do back stamp and laser logo
Q: Could I get a sample for our design?
A: Yes , no problem. But you need to pay the mold fees and shipping cost to your address. We often suggest carrying out mass production directly. It will save time and cost. We always send the customers artwork proof first before production.
Q: How long will the shipping take? Will I receive a tracking number?
A: It usually takes about 7-10 days for you to receive the package.We usually ship the items by FEDEX, UPS, DHL(only 3-5 days), TNT,Etc. We can also ship by sea if you require this way.
We will send you tracking number once the packages are shipped
Q: How can I make sure that the color of the pin is what I want?
A: The color will be matched to the pantone card. Please kindly send us the pantone color number.
Q: How do you guarantee that I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
A: We are professional and credible manufacturer who aims at establishing long term win-win business relations with customers.How can we things which will do damage to our reputation? All the items will be100% inspected before shipping to ensure the quality. If problems happens, we will take the responsibility if it is our fault. Regarding the payment, if you are worried, you can pay through Alibaba.